Minster Designs Suit Hire Terms and Conditions

These Terms and Conditions of Hire govern the relationship between you the (Contract Holder) and us (Minster Designs) and your signature on the Contract Hire Agreement on the front of these Terms and Conditions indicates your acceptance of them. Only place an order with us if you agree to be bound by these Terms and Conditions.

This agreement covers the period from booking to the completion of the hire period.

What we will provide:


1.1 We will hire to you the garments detailed on your Booking Details Forms as long as they are within the size range available. Please note that it is not possible to carry out alterations to garments as you might expect if you had purchased them.

1.2 All garments are quality checked and processed after each hire and every effort is made to ensure the quality is to a high standard and that garments are free from any defects when collected by you. However, due to dry-cleaning there may be some shading differences in garments.

1.3 Shirts will need to be ironed prior to use. 1.4 We reserve the right to substitute any garment to the nearest size up. 1.5 Waistcoats – There are a number of styles. Please ask in store for details as we cannot be held responsible should these form part of your hire.

What we expect of you:


2.1 You must be measured at one of our stores. Prior to attending, you are required to telephone the store to ascertain if an appointment is required. Please note 50% of the full order value must be paid before measurements can be taken. Should you or your party members provide size measurements themselves, we cannot be held responsible for any discrepancy this may cause. It is your responsibility to check that all the details on the Booking Details Forms (e.g. Function Date, garments etc.) and Contract Hire Agreement are correct.

2.2 The hire period is deemed to start from 9am on the Function Date. If outfits are required earlier than the Function Date an additional charge of 50% per week or part week is payable.


3.1 From time to time promotional deposits can be made to secure your order, however measurements will not be taken until a minimum of 50% of the full order value has been taken. All further payments must be made at the store where the order has been placed.


4.1 In order to cover administration costs there will be a charge of £10.00 per garment for any changes you request against your original order. This includes the following items, waistcoats, shirts, handkerchiefs and neckwear, within 15 calendar days of the Estimated Fitting Date, unless due to condition 5.5 below and such charges will be added to the total hire charge and payable upon collection of the garments. Changes are not applicable to the outfit style or colour of the outfit. Should a change in outfit style or colour be required a new order must be placed.


5.1 You must call the store of collection to confirm outfits(s) have been delivered into store prior to attending any appointments for fitting.

5.2 If the fit is not satisfactory you must report this to us immediately or not later than 11am on the day following the Estimated Fitting Date. If you do not report that a garment does not fit satisfactorily and request a replacement item within this time we cannot guarantee that such replacement item(s) can be delivered in time for your Function. If we are able to deliver such replacement item(s) additional carriage fees will be charged, payment of which will be your responsibility. Any additional charges will be added to your order and will be payable prior to release of any outfit(s).

5.3 If garments do not fit satisfactorily or have any other fault further visits to the store of collection will be necessary. All replacements must be inspected and tried on by you or the appropriate members of your party at the store of collection. Goods will be delivered only to the store of collection for checking and trying on by you and the other members of your party if applicable. We do not offer a delivery service, however we can offer you direct delievery from Cameron Ross.

5.4 You will be responsible for and we shall have no liability for your own expenses (e.g. travel costs, time off work, etc.) incurred during this fitting and collection process – even if the garment has a fault.

5.5 As children’s sizes change quite significantly whilst they are growing you should arrange to re-measure any children for whom you are hiring garments 4 – 6 weeks prior to the Function Date to confirm the sizes required. This allows plenty of time to amend the order if necessary. It is not uncommon for children’s garments to need several fittings.

5.6 It is the Contract Holders responsibility to advise all party members to ensure all garments are correct and no items are missing when taken from the Store.

5.7 We will have no liability for any costs expenses losses or damages incurred or suffered by you or for timely delivery of the hired garments as a result of your failure to comply with any of the above requirements in this Section 5.

5.8 It is the responsibility of the Contract Holder to advise all party members of the requirement to attend their Final Fitting appointment. If for any reason you or your party members are unable to participate in the required Final Fitting process, a Disclaimer form must be signed by the person collecting the outfit(s) on their behalf. It is the responsibility of the Contract Holder to advise all wearers of the required process and to communicate to the store any fitting/quality issues. Failure to contact the store within the required timescales may mean that replacement garments cannot be delivered in time for your function, charges may be levied.


6.1 In the event of an order being cancelled within 14 calendar days of the Order Date the deposit will be refunded in full unless condition 6.3 below applies.

6.2 In the event of an order being cancelled more than 14 calendar days after the Order Date the deposit is non-refundable.

6.3 If the order is cancelled within 7 calendar days of the Estimated Fitting Date you will be required to pay the total hire charge for each garment ordered.

6.4 The Contract Holder is required to attend the store with a copy of the Contract Hire Agreement and receipt(s) for payments made. Cancellation(s) will not be accepted via telephone.


7.1 As the individual who signs the Contract Hire Agreement if you are hiring garments for more than one individual you will procure the compliance with these Terms and Conditions of Hire by all other members of your party and you will indemnify us and keep us indemnified in full for any costs expenses losses or damages incurred or suffered by us as a result of any failure by any member of your party to comply with these Terms and Conditions of Hire.


8.1 You must call the store of collection to confirm that your order is in the store prior to travelling to the store for collection. We will not be liable for any costs, expenses, losses or damages incurred or suffered by you which could have been avoided if you had complied with this requirement. When you have had your fittings and any necessary replacements have also been tried on and found to be satisfactory, outfit(s) are then deemed to be available for collection, the order must be paid in full prior to the release of any outfit(s).

8.2 You must inform the store of collection, when placing your order, if the outfits are required before the Function Date, in which case extended hire charges will be applicable, it is your responsibility to ensure that this is the date when outfits are required. We will not be liable for any collection of garments before the Function Date unless this is stated on your Contract Hire Agreement.

8.3 Any failure to collect the garments will be deemed to be a cancellation in accordance with condition 6.3 and accordingly you will be charged the total hire charge for each garment ordered. 8.4 The total hire charge is payable in full before garments can be released from the store.


9.1 Hire orders may be extended for additional weeks at a rate of 50% of the normal weekly hire charge for additional week or part week subject to a maximum of 3 months. This includes provision for the delivery of orders earlier than the normal delivery date applicable to the store of collection.


10.1 Late orders are defined as any order placed within 7 days of the Function Date. Late orders may be accepted at the discretion of the store but we cannot guarantee that garments that are the subject of a late order can be delivered in time for your Function. If we are able to deliver such late orders additional late order and carriage fees will be charged, payment of which will be your responsibility and will be due prior to the release of outfit(s).


11.1 You are responsible for the safe return of all hired garments in an undamaged condition. You will indemnify us and keep us indemnified against any loss or damage to the garments during the period they are hired to you and that of any failure to return any garment(s), bags or hat boxes.

11.2 All garments must be returned by the Return Date stated, as per section 7 overleaf. Failure to do so will result in an excess charge of £8 per full or part outfit per day after the stated Return Date and failure to return any garment bag will incur a charge of £8, and the hat box will incur a charge of £10. All charges for late return will be payable by you within 7 days of the scheduled return date. There is no exception to this condition.

11.3 If you fail to return any hired garments we will pursue the return of all garments and all monies owing.


12.1 Please treat the garments with reasonable care.

12.2 Please take particular care with top hats. Under no circumstances should they be thrown into the air.


13.1 Payment of Accidental Damage Waiver (ADW) by you covers any charges that would normally arise following accidental damage to any or all of the garments provided that they were being used appropriately (with the exception of top hats, which are NOT covered by the ADW).

13.2 ADW does not cover garments which have in our opinion been damaged through inappropriate use and lost or stolen garments.

13.3 Please remember that any personal insurance which you may already hold is extremely unlikely to cover the garments owned by us.

13.4 We reserve the right to charge you for and you will be responsible for the replacement cost of any garment which is lost stolen or returned damaged (unless covered by our ADW). A full list of charges is available on request.


14.1 A security bond will be required upon collection of your hire garments. This bond will be held securely and only used if you fail to return garments, or do so late or damaged or loss. The full cost of replacing these garments will be taken, charges are not limited to the amount of each outfit shown on the bond slip. Contract Holders who opt for bond details to be left by a third party will become fully responsible for all outstanding charges if payment is declined by the bank or costs cannot be recouped from the third party bond. Full payment will be taken 7 calendar days following the return date. If payment is declined you are required to attend the store to make payment on this date. We accept all major credit/debit cards for the purposes of this bond.


15.1 We will not be liable for any loss of profits, any indirect and/or consequential losses.

15.2 In any event our liability is limited to the full hire cost of the order in connection with which any claim or potential claim relates.


16.1 Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you and we will take all necessary steps to comply with the Data Protection Act 1998 and its relevant subordinate legislation when handling any personal data which you may provide to us.

16.2 We will collect personal information from you in order to provide you with the products and services you request from us and will use the personal information you supply to us for this purpose.

16.3 We will hold your information for as long as necessary to fulfil that purpose.

16.4 We would also like to use your information to let you know about services offered by us that we think may be of interest to you and may hold your information for a reasonable period of time for this purpose. You will only receive this type of information if you have either confirmed to us that you are happy to receive this type of information and/or you have not informed us that you do not wish to receive it. If at any time in the future you wish to stop receiving any marketing information from us then please contact us on 01202 986040, by e-mail at [email protected] or by post to Minster Designs, 2 Eastbrook House, Millstream Close, Wimborne, BH21 1DW, UK

16.5 We will only pass your personal information to third parties

16.5.1 who work with us or on our behalf to provide a product or service to you which you have requested and such persons may only use this information in order to provide such product or service and not for any other purpose.

16.5.2 who work with us or on our behalf to provide services to us for example in respect of customer analysis and marketing if you have agreed to our use of your personal information for this purpose; and

16.5.3 where we are required to forward the information or data in order to comply with any regulatory or legal process.

16.6 All employees and contractors who have access to your personal data or are associated with the handling of that data are obliged to respect your confidentiality.

17. Transfers & Cancellations

17.1 If deemed necessary we reserve the right to transfer your order to another store within a 20 mile radius of the store the order has been placed.

17.2 We reserve the right to cancel your order without notice.